What is Online Reputation Management?
Reputation Management (sometimes referred to as ORM, or review management) is the practice of attempting to shape public perception of your company into something really great. A few bad reviews however, could literally destroy your business. Having the absolute best reviews & ratings online with no negative content saying otherwise is extremely vital to the success of your company. Online reputation management can be separated into three different categories.
- Bury the Negative Content
- Promote the Positive Content
- Build Up Your Reviews
Bury the Negative Content:
If your business has received any bad news, bad reviews, social media or media attention in anyway, reputation management would work to fix the problem. This is often done by suppressing these results or having them deleted from search results. Remember, more than 90% of consumers only search the 1st page of Google and other review sites. We utilize a series of tricks to push these negative reviews and news out of site from potential buyers.
Promote the Positive Content:
While the "fixing" process takes place, we simultaneously promote the "good" in your company. We create high quality articles, news, posts, press releases and promote these to out-place negative stories online. These stories are then heavily promoted to rank high in search results and in due time, it's all your potential buyers see.
Build Up Your Reviews:
[demo] - When we "bury the negative content" and "promote the positive content", we then "maintain" your reputation online. We do this by having your company utilize our review funnel. It's proprietary software made by ProtectMyReviews to help increase your reviews online. This funnel, will allow your (clients/customers/patients) to visit a unique link. This is often done by printing the link on review cards, having it on your website, printing it on your receipts, etc. When these people visit this link, they will be given two options (a good, or bad experience). Given that person had a good experience, he or she would be directed to review sites such as Yelp, Google, Facebook and so on. Given that person had a bad experience, they will be sent to an form that when submitted -- will be sent to you or your staff. It's then advised that you contact that person to make things right by any means necessary before they attempt to leave that negative review on public forums such as Yelp, Google, Facebook and so on. But keep in mind, more then 80% of consumers will not leave a 'second review'. So the plan here, is that our negative complaint form hopefully captured that review before it went public on sites such as Yelp, Google, Facebook and so on.
Why do I need Online Reputation Management?
Let's take for example the following:
Would you go to a restaurant, visit a dentist, or stay at a hotel that had reviews like this? Probably not... "More than 85% of consumers feel the same way and will NOT call, come in or visit if you have reviews like this. ProtectMyReviews.com helps local companies and individuals earn better star ratings and reviews online. This in turn, results in more clients, customers and overal... profit.
About What We Do:
ProtectMyReviews helps companies with online reviews and reputation. Bad reviews, will literally kill sales, calls and people coming in your door. More than 85% of consumers read reviews before they even THINK about coming in or making that call. Let us create a plan that will fix your negative reviews.Let's Take Your Business to the Next Level!
BURY NEGATIVE REVIEWS - We'll work extremely hard to bury and DELETE many of your existing negative reviews. This way potential customers won't see such damaging statements about your company. More than 85% of consumers will not call, come in, or buy from you if these negative reviews are visible online. It's very important that you attempt to bury and delete any negative reviews your company might have. This could literally cost you 5, 6, 7 figures or more annually depending on your volume of customers.. [read more]
INCREASE POSITIVE REVIEWS - It's very important that you have a rating between 4 and 5 stars. We'll get you there by responding, disputing, deleting, boosting your reviews and by providing your company with our proprietary Review Filter. Our company has many different methods to get your star count up, which will build potential customer trust. Let PMR take care of everything review related for your company.[read more]
RELAX AND PROFIT - Once our company has disputed and deleted as many negative reviews as possible, your average star count will naturally go up. At the same time, our company will be boosting your positive reviews by using a few different methods. Also, you'll be using our custom Review Filter which has been proven many times over to filter both positive and negative reviews. ... All you have to do is relax and watch your sales go up. It's simple, let us take care of everything review related. A higher star count results in more potential customer trust, which will result in more sales.[read more]